Andrea- In your RT_SiteConfig.pm, add Set($QuoteFolding, '0');
After restarting the web server and clearing the mason cache, should be all set. It's mentioned at https://docs.bestpractical.com/rt/4.4.0/RT_Config.html, but also works in 4.2. Aaron > On May 18, 2016, at 6:53 AM, Andrea Caputto <andropo...@gmail.com> wrote: > > Hi, when i write a tkt with "#" comand, this is what i get in the display: > > <pasted1.png> > > How can i disable this, i want to show all text. > > Thanks > -- > Andrea Caputto > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016