Hi Everyone!
I have a goal to make RT's Self Service interface a full customer
portal where they can log in to see their outstanding invoices as well
as report trouble by creating a ticket. I imagine adding a custom field
to the users to store an external ID for any user that I would like to
enable this option for. No big deal there. It took a little time to
figure it out but I have added an "Accounting" option to the top of the
page, right after "Tickets" by editing
/opt/rt4/local/html/Elements/Tabs. I then added
/opt/rt4/local/html/SelfService/AccountingARInvoices.html (which I coped
from Closed.html and modified). Here's an Excerpt:
<& /SelfService/Elements/ARInvoices,
%ARGS,
status => [ RT::Queue->InactiveStatusArray ],
title => loc('My Open Invoices'),
BaseURL => RT->Config->Get('WebPath')
."/SelfService/AccountingARInvoices.html?",
Page => $Page,
&>
This then calls /opt/rt4/local/html/SelfService/Elements/ARInvoices. I
found that in the call to CollectionList, I can comment out the Query
parameter, and pass Collection instead.
This is where I seem to have a mental block. I'm not a perl newbie, but
I infrequently code in perl and keep forgetting things I'd once learned,
so it might be obvious to others. However, I am new to the Mason
approach. I'd like to use as many of the built in RT components as
possible to display the data. I have already built an API that can
return a list of open invoices in JSON format, and I plan to call this
API then pass the data as a collection. However, in testing the approach
I tried hard coding the collection parameter to figure out what this
collection needs to look like to work... such as: Collection => [('a' =>
'1'), ('b' => '2')]; ... but I kept getting:
[error]: Odd number of parameters passed to component expecting
name/value pairs
until I simply passed "()" which led me to see
[error]: Can't call method "CountAll" on unblessed reference at
/opt/rt4/share/html/Elements/CollectionList line 55
Has anyone else added to the SelfService interface? What format should
the collection be in to work? I tried to modify
/opt/rt4/share/html/Elements/CollectionList to call Data::Dumper so I
could see the format, but for some reason I only saw the currently
logged in user table data, not data about the list of tickets I was
looking at. I'd appreciate any help that can be offered.
Thank you!
--
Best regards,
*Stephen H. Switzer*
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
