Hello
In case someone takes the ticket ownership wile I am composing a
response I would like to redisplay the ticket (the submitted response
shouldnt be deleted) and add a warning informing the user about the
change in ownership.
I guess this is the correct callback
html/Callbacks/RT-Extension-WarnTicketTaken/Ticket/Update.html/BeforeSubmit
but /Ticket/Update.html is quite the monster for an unexperienced RT
dev. :)
Where can I get the response text from so it doesnt get lost and how do
I add a warning?
regards
david
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