Good day, 

I have successfully configured the SLA extension to apply SLA to new tickets 
within specific queues. 

I wonder if there is a way that I can apply a new SLA to an existing ticket on 
queue change. 

For example - ticket is created in queue Alpha and is automatically assigned an 
SLA of my choice.  A user moves the ticket from Alpha into queue Beta.  I would 
like for a new SLA to automatically be applied when the ticket is moved. 

Any ideas on how I could accomplish this? 

RT 4.4 and RTIR Training Sessions
* Los Angeles - September, 2016

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