Good day, I have successfully configured the SLA extension to apply SLA to new tickets within specific queues.
I wonder if there is a way that I can apply a new SLA to an existing ticket on queue change. For example - ticket is created in queue Alpha and is automatically assigned an SLA of my choice. A user moves the ticket from Alpha into queue Beta. I would like for a new SLA to automatically be applied when the ticket is moved. Any ideas on how I could accomplish this? Thanks Nick --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016