Hi All
When a User at one of our clients logs into RT they can only see and create tickets in their own client queue. However when they are Corresponding about a ticket, when they start to type the name of a recipient they can see a list of the email addresses for all users with a similar name. For example: If the User types "john.f" into the One Time CC box, RT "helpfully" gives them a list of all User email addresses starting "john.f" Whilst this feature is really helpful for our internal teams at it enable us to quickly send Correspondence and/or Comments to Users we DO NOT and SHOULD NOT allow one customers to see the email addresses of all of our Users/Customers. I assume we must be missing really easy setting somewhere which prevents this - however I have not been able to find any reference to it so far. If someone could help that would be great as our Data Protection/Security people are rather upset. Thanks Sally Ainsley
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
