On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote: > You have the misspelling > SerivceBusinessHours > in there.
Fixed that & restarted the processes. Still same behaviour observed. Ticket with SLA of 3 days gets assigned a due date of 5th August! :-S --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
