Le 26/07/2016 à 12:32, Reinhold Pescoller a écrit :
> Hi All,
>
> I have this question. Default rt sets for a new linked ticket (depend on
> or child ticket ) as requestor the requestor of the parent ticket. I
> would like to set the owner email address as requestor for the new child
> ticket.
>
> Where can I change this behavior?
>
use the following callback (example, untested):
rt/local/html/Callbacks/YourOrg/Ticket/Create.html/MassageClone
<%init>
$$Clone->{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
</%init>
<%args>
$ARGSRef => undef
$Clone => undef
$CloneTicketObj => undef
</%args>
you have to customize it to your needs and add error checking (what if
there is no owner or if owner has no email address, ...)
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