On Thu, 4 Aug 2016 14:26:58 +0000 Renos Nikolaou <[email protected]> wrote: > We are using RT 4.4.1 and we would like to know why our RT adding the > word 'Capture' (When we forward screenshot from Snipping Tool to > outlook and then to open a ticket) and some other word like our > organization name on the beginning of each emails ? > > Is there any way to disable this option ?
This is not an "option" from RT, merely a property of RT's HTML rendering of the mail that Snipping Tool creates. If you click the "Download (untitled)" link on the right edge, you can view the HTML that is being generated, which may make clear where the "Capture" word is coming from. - Alex --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
