Hey, we are using rt 4.2.1. Currently I'm looking for a feature to add some <dmins, queue based to AdminCC, whenever a ticket is created. (Tickets are create usually via email). So, that the admin becomes an email notification, whenever a new ticket is created. I tried to add them under -> Queue -> Viewer -> AdminCC without success. I'm I missing something?
Thanks a lot Mit freundlichen Grüßen David Kumar
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
