On Wed, Aug 17, 2016 at 11:22:30AM -0700, Aaron McCormack wrote: > This is a scrip that I've previously used on 4.2 to prevent the "thanks" > replies from reopening tickets: > https://rt-wiki.bestpractical.com/wiki/AutoOpenProblem > > I think education would be best, but this will squelch the status changes > from making the ticket active. I don't have the scrip running now in 4.4, > but hopefully the idea would still apply. > > Aaron >
What about the extension RT-Extension-RepliesToResolved-0.02 Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - September 12-14, 2016
