Hello, We have a situation where we would like to limit ticket access within a specific queue based on CF, is that possible?
for example, let's say the queue name is Technical-Client-Support and when someone from a particular email submits a ticket it associates a CF with their company name let's say "ABC Company". Can I limit "ABC Company" to only be able to view all tickets associated within the "Technical-Client-Support" queue based on the CF that assigns their company value? for all users within the company that populate the custom CF with their particular company or for specific users. Say Fred Jones from ABC Company as an example The goal here is to allow ABC Company to view all associated tickets to their company. I'm currently running 4.2.10. I can upgrade if necessary to accomplish this goal. Thanks in advance
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