Hello, In our RT-instance the group "Everyone" has the following three rights on almost all queues: CreateTicket, ReplyToTicket, SeeQueue.
Some experimenting points to the following: CreateTicket is the only one needed to move a ticket from queue A to queue B. The only problem being that queue B won't show up in the list of queues, and for the user it will appear as though they moved a ticket from queue A to blank. SeeQueue only grants access to see that there is indeed a queue called B. So, if users in queue A knows the name of queue B, and can write it correctly in the queue-field in a ticket, you only need to grant everyone "CreateTicket". If they need to see the name of queue B as well, grant everyone "SeeQueue" as well. The right "ShowTicket" seems to be where the magic is, in terms of users being able to view a specific ticket or any ticket in a queue. Best regards, Thomas Oddsund SDS/USIT University of Oslo ________________________________________ Fra: rt-users <[email protected]> på vegne av Nicholas Adams <[email protected]> Sendt: 18. august 2016 18:44 Til: pathiaki2 via rt-users Emne: [rt-users] Change ticket queue without SeeQueue Hello, Working on some permissions I am attempting to allow a user to move a ticket from their queue to another queue. They have full general rights on queue A and I would like as few rights as possible on queue B. To make this possible I had to enable SeeQueue on queue B for the group the user is in. Is there a way to not allow the user to view the queue but still allow the user to move the New unowned ticket from queue A to queue B? Thanks, Nick --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - September 12-14, 2016 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
