Le 24/08/2016 à 17:06, Hugo Escobar a écrit : > Thanks Emmanuel for your response. > > My initial post was a little inaccurate, I forgot to mention some details: > > 1. The user wants to add a ticket reply > 2. The user writes (and prepares her message, attachments, etc) > 3. The user presses the "Update Ticket", some condition is evaluated > two possible outcomes (true, false) > 3.1 If false => submit reply
ok > 3.2 If true => the user is asked if the reply should be submitted use another callback in the same Update.html page to display a confirmation button > 3.2.1 User wants to continue => reply submitted in you're first callback, get the submit value from $ARGSRef that say the confirm button has been pressed. > 3.2.2 User decides to abort reply submission => no ticket reply should > be added > the same, with a "Discard" button, you catch the value from $ARGSRef and then use MaybeRedirectForResults to Display.html after emptying submited values from $ARGSRef. > I tried to implement something in javascript to handle "3.2.2" but the > reply is always submitted > no need for JS here, thought you can of course do this using only js ;) --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
