Hi everyone. I find a very weird bug about the encoding/decoding problem with a subject in utf-8 encode.
If a requestor send a email with a subject encode in utf-8 like Bonjour =?utf-8?q?=C3=A0?= vous RT will create a ticket with subject like (encoded) =?UTF-8?B?WyBSVFRBRyAjTlVNQkVSIF0gQm9uam91ciDDoCB2b3Vz=?= meanning something like [ RTTAG #NUMBER ] Bonjour à vous So until known everything is correct. The problem is when the person who answer this ticket encode the subject like this =?utf-8?q?Re=3A?==?utf-8?q?_=5BRTTAG =?utf-8?q? #NUMBER=5D?= Bonjour =?utf-8?q?=C3=A0?= vous because in that case RT drop the space between the RTTAG and the #NUMBER. So the incomming mail (to RT) got the space, the outgoing mail drop the space so RT think it's a new ticket and add a new set of [ RTTAG #NUMBER ] I use RT 4.2.13 on FreeBSD 10 with all package up2date. Anyone see a solution (beside to change the $ExtractSubjectTagMatch and $ExtractSubjectTagNoMatch) Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: [email protected] Heure local/Local time: mer 31 aoû 2016 22:49:09 CEST --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
