On Fri, Sep 2, 2016 at 3:36 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > I want to make my boss the other admin in RT (I'm still logged in as root, > so wouldn't mind making myself a real account that's also an admin). I'm in > the user rights area, and can allow users to do things, but how do I make a > given user a full system admin? Not a queue admin, but rather at the same > level as the root account? Thanks.
Create a group - call it Admin or something similar. Make your (new) account and your boss' account both members of that group. Then give the group global superuser rights. Admin -> Global -> Group Rights Check the "Do anything and everything" (Superuser) checkbox. Save changes. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
