Hello list, I'm in the process of setting up RT for testing in the company I work for. I get groups and users now, and I know what queues are for. What I can't find is how to add users to queues. Memberships for a user only includes groups.
As I understand it, a queue is a logical grouping of tickets by topic. We might have an IT queue, a customer service queue, a graphics design queue, and so on. That way, users can open tickets for a given queue, and those in that queue would be notified and could act on the ticket. That's where I'm stuck, though: how do I get users to be part of queues, so they get ticket notifications and access? Or, like making users admins, am I thinking about this the wrong way round? Thanks! -- Alex Hall Automatic Distributors, IT department [email protected]
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
