Thanks for the answers. I'm happy, and a bit surprised, to say that I have my test RT instance sending out emails on ticket creation/activity using postfix. It's not a GUI like OSTicket is, but this took far less time to get working. Indeed, the more I use RT, the happier I am that I switched to it.
Anyway, I have a fetchmail question. I have to make the configuration file for fetchmail, which I've done successfully. Testing with that file, fetchmail works. I got the file syntax/setup from here: https://help.ubuntu.com/community/GmailPostfixFetchmail However, the RT fetchmailrc file the wiki says to use looks very, very different: https://rt-wiki.bestpractical.com/wiki/Fetchmail For one thing, there's no interval, so how does fetchmail know to poll every few minutes? Do I call fetchmail /path/to/myfetchmailrc as a cron job? Second, there seems to be a lot of repetition. For instance, is there any way to store my RT URL and domain as variables, so I could just do username someAddress@$domain url $myURL and so on? This isn't a big deal, but the programmer in me cringes at the re-use of what should be a static string. Thanks in advance. Oh, if there are any reasons to use getmail instead, please let me know. I just found more resources that use fetchmail, and fetchmail doesn't need to be compiled as getmail seems to, so fetchmail won. I'm not at all opposed to switching if I should, though. On Sun, Sep 4, 2016 at 6:09 PM, Chris McClement <[email protected]> wrote: > You don't need to setup your own mail server, you can just use Gmail. > There are two components to it: > > - sending mail via gmail from RT > - fetching mail from gmail and inserting it into RT queues > > For sending mail via gmail from RT, start here: http://serverfault.com/ > questions/204216/how-to-make-request-tracker-use-an- > external-smtp-mail-server. The answer to that thread links to how-tos. > > For fetching mail and inserting it into RT queues, you first need to > install either fetchmail or getmail (I use getmail), configure it to > collect mail from the gmail inbox allocated to the queue, and then hand off > mail it collects to rt-mailgate. rt-mailgate's arguments direct mail to the > relevant queues. > > On Mon, 5 Sep 2016 at 02:30 Alex Hall <[email protected]> wrote: > >> Hi list, >> I've never set up or run a mail server before, but I need to get email >> working with RT. We use Gmail Apps at work, so everyone has an email >> address. Right now, [email protected] is our ticket one, and I'll use >> [email protected] for email ticket creation. >> >> What I'm wondering is which is the best mail server to use on the Debian >> 8 server that hosts RT? FastMail seems popular, but will it be best suited >> to Gmail, which requires encryption? Is there a better one? Any other notes >> on doing this I should know? Thanks in advance. >> >> Sent from my iPhone >> --------- >> RT 4.4 and RTIR training sessions, and a new workshop day! >> https://bestpractical.com/training >> * Boston - October 24-26 >> * Los Angeles - Q1 2017 > > -- Alex Hall Automatic Distributors, IT department [email protected]
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
