Yet another question. :) As I mentioned before, I have a setup where the Graphics queue has two groups: graphics_staff and graphics_admins. I added the rights on each group from within the queue's 'group rights' section, so that should grant group members those rights in that queue.
What I want to do now is have all queue members receive an email whenever a new ticket is created. This way, members will get notified anytime their queue gets a new task added to it. I looked into doing this with a script, but didn't find a way of sending emails to groups. At least, not without using custom code, which I doubt I'm up to at this stage. I saw a lot about CCs and Admin CCs, and am wondering if that's the best way to go. If it is, how would I make members of a given group adopt those roles automatically? For instance, say the best solution is to have graphics_staff be CCs, and graphics_admins be admin CCs. That way they all get the emails through the default scripts. How do I set things up so that members of those two groups are made the right CCs when added to the group? I've enabled all the CC options in the rights of both groups, but that seems to give users the option, not assign them by default. -- Alex Hall Automatic Distributors, IT department [email protected]
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