Thank you I think you have a great suggestion. On Sep 9, 2016 3:19 PM, Landon Stewart <lstew...@internap.com> wrote: If you formulate the email with the "From:" as the requestor it would set it accordingly in the ticket. If RT is set to produce auto-replies though they'd get that auto-reply.
On Sep 9, 2016, at 11:51 AM, Dunbar, Brian <brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote: I can format the csv anyway as desired but importing as email will make me the requester for every ticket? From: Landon Stewart [mailto:lstew...@internap.com] Sent: Friday, September 9, 2016 2:38 PM To: Dunbar, Brian Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: Re: [rt-users] import tickets from csv file What kind of columns does the CSV have? May it's possible to simply convert each record in the CSV to an email and use rt-mailgate? On Sep 9, 2016, at 10:28 AM, Dunbar, Brian <brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote: Hello All, I have a new 4.4 install of RT and I would like to import tickets from another ticket system (Spiceworks). I can get the ticket info in a csv file to import but I have not found a script that works to populate RT with the info. I found a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) but it did not work and it was made for RT4.0 I do not know perl enough to write my own script. So hopefully there is something out there that works and can be shared. Regards Brian --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> � www.internap.com<http://www.internap.com/> -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> � www.internap.com<http://www.internap.com>
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017