Hi all, My boss has just been looking through RT, and he didn't like that everyone in a queue was emailed for every ticket. I've removed queue staff and admin groups as watchers so this won't happen again, and we'll rely on entering users into the one-time CC and Admin CC boxes instead, not to mention severity escalation.
This made me wonder, though, if you can add a group as a CC or admin CC on a ticket? I know the field wants a comma-separated list of addresses, but couldn't a group name go in there, and the system pull the addresses on its own? It doesn't currently do this, at least on 4.2.8, but is it an option I could enable? Or a feature in newer versions of RT? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
