On Tue, Oct 11, 2016 at 8:05 AM, Alex Hall <ah...@autodist.com> wrote: > Hello list, > I have 4.4.1 running. Someone said on this list that it included the option > to use the self service interface, even for privileged users? I don't see > that option in my user preferences. How do I enable it, and can I have a > toggle for users to switch between the two without leaving the ticket > they're viewing? Thanks.
Privileged users can always browse to: rt.example.com/SelfService You can probably use a callback to add a link to the self service URL for displaying a ticket. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017