Alex Hall Wrote: >In the release notes for RT 4.4.0, the concept of "roles" is brought up. >The note says: > > * RT now has support for custom roles, along the lines of Requestor, >Owner, > Cc, and AdminCc. These roles can be single-member or multi-member. > Privileges can be assigned to members of custom roles, you can search >based > on custom role membership, you can notify custom role members in > scrips, and so on. > >This may be an obvious question to long-time users of RT, but what do roles >offer that groups don't? That is, what is the advantage to setting up a >custom role over making a group? In either case you have users assigned >rights based on membership, whether to a group or a role. Thanks.
A group membership gives permission 100% of the time. A role membership gives permission only some of the time. If you give permission to close a ticket only to Owner, but not to a group, then you can only close tickets you own. If you gave it to a group instead, then you could close any ticket, even ones you don't own. /jeff ________________________________________________________________________ The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. ________________________________________________________________________ --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017