Alex Hall Wrote:
>In the release notes for RT 4.4.0, the concept of "roles" is brought up.
>The note says:
> * RT now has support for custom roles, along the lines of Requestor,
> Cc, and AdminCc. These roles can be single-member or multi-member.
> Privileges can be assigned to members of custom roles, you can search
> on custom role membership, you can notify custom role members in
> scrips, and so on.
>This may be an obvious question to long-time users of RT, but what do roles
>offer that groups don't? That is, what is the advantage to setting up a
>custom role over making a group? In either case you have users assigned
>rights based on membership, whether to a group or a role. Thanks.
A group membership gives permission 100% of the time.
A role membership gives permission only some of the time.
If you give permission to close a ticket only to Owner, but not to a group,
then you can only close tickets you own. If you gave it to a group instead,
then you could close any ticket, even ones you don't own.
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