Hi all, A user at work added an attachment that violates corporate policy to a ticket; the ticket itself is valid and must be kept. I need to delete the attachment. A quick look at the rt-shredder tool does not make it apparent to me how to do this with rt-shredder. I can readily do it editing the db in mysql but I'd rather use rt-shredder if it will do the job. any help? thanks Ram
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
