All, People at work are wanting me to modify RT so that the one-time CC options on ticket replies are instead full CCs. That is, anyone added there is CC-ed on the full ticket rather than on just the transaction being made. No one wants to use the 'people' tab, and one-time CC-ing isn't something anyone expects to use.
I know, in theory, how to make such a change now. What I'm wondering is how hard it might be. If anyone has ever done this before, can you give an idea of what is involved? The UI is one part, but what behind-the-scenes changes might I have to make? Is it as simple as changing an argument, or much worse? Am I changing the plate on an electrical outlet, or tearing down half the wall to change all the wiring? -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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