Hello list, After everything I've learned about RT, I feel like I should know this without even having to think about it, but I don't. How do I apply a script to a single queue, so I can take a seldom-used queue and test out new templates?
I've gone to the queue, then scripts, but when I click a script to modify it, I am told it applies globally. When I click the link to change that, I just get a table of globally applied scripts, a table of unused scripts, and that's all. How do I make a script--or a clone of a script, if I have to do it that way--apply to just one queue? Thanks in advance. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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