On 31-Oct-2016 6:41 PM, "Alex Hall" <ah...@autodist.com> wrote: > > Hi all, > In most RT templates I've looked at, the first command is RT-Attach-Message:yes. I'm just wondering what this does? I often see what appears to be a blank transaction in ticket histories; is that related? Is attaching the message important, or can we do without it? Basically, what does it do and should we keep it in all templates, including new ones? Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training > * Los Angeles - Q1 2017
Message attachment means the content of the transaction is attached in the mail you get. -- Nilesh
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017
