Hi Brian, Check what user apache2 runs as (probably www-data but depends on what distro you use). Then make sure that user can write to the /opt/rt4/var/mason_data/obj directory (chown -R www-data:www-data /opt/rt4/var/mason_data/obj).
To make sure apache2 runs as www-data (or to find out what it does run as) check the output of "ps aux | grep apache2". There will be one process running as root but the others will run as a different user; that is the one you want. On Oct 31, 2016, at 10:49 AM, Dunbar, Brian <brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote: I was installing RT-Extension-ActivityReports into RT 4.4.0 after the install I ran rm -rf /opt/rt4/var/mason_data/obj then service apache2 restart Apache restarted ok but RT will not load. I found this error in syslog but not sure what to fix.  mkdir /opt/rt4/var/mason_data/obj/3407077840: Permission denied at /usr/share/perl5/HTML/Mason/Compiler/ToObject.pm line 115.#012#012Stack:#012 [/usr/share/perl/5.20/Carp.pm:166]#012 [/usr/share/perl/5.20/File/Path.pm:156]#012 [/usr/share/perl/5.20/File/Path.pm:133]#012 [/usr/share/perl/5.20/File/Path.pm:114]#012 [/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm:115]#012 [/usr/share/perl5/HTML/Mason/Interp.pm:440]#012 [/usr/share/perl5/HTML/Mason/Interp.pm:776]#012 [/usr/share/perl5/HTML/Mason/Request.pm:259]#012 [/usr/share/perl5/HTML/Mason/Request.pm:215]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm:61]#012 [/usr/share/perl5/Class/Container.pm:275]#012 [/usr/share/perl5/Class/Container.pm:353]#012 [/usr/share/perl5/HTML/Mason/Interp.pm:351]#012 [/usr/share/perl5/HTML/Mason/Interp.pm:345]#012 [/usr/share/perl5/HTML/Mason/PSGIHandler.pm:59]#012 [/usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]#012 [/usr/share/perl5/Plack/Util.pm:301]#012 [/usr/share/perl5/ Then I google clearing mason cache and it shows rm -Rf /usr/local/rt4/var/mason_data/obj/* Not usre if the asterisk at end makes difference I tried that after still no luck. Anyone see what is wrong and how to fix? Greatly appreciated. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017 -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> 🌍 www.internap.com<http://www.internap.com>
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - Q1 2017