Hi Alex,
The file below contains a example of how to set the default values for a
queue.
share/html/Admin/Queues/DefaultValues.html
Looks like the SetDefaultValue method for Queues isn't documented or a
least I haven't found where, which seems odd
as I've always found RT to be very well documented.
Best Regards
Martin
On 2016-11-01 21:50, Alex Hall wrote:
Hi all,
It hit me the other day that instead of trying to move the priority
field out of the details view, I could simply make a custom field for
priority, then set it in a script on ticket creation.
I see in the docs how to set a ticket's priority, but is there a way
to get a queue's priority values (initial and maximum)? All our queues
will likely share priority settings, so I'm not too worried about
this, but I would prefer to base things off a given queue's settings
if possible. The docs for Queue objects mention nothing about
priority, which seems like an odd ommition. Thanks for any
suggestions.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
