Hi Steve, we have a similar situation but had been considering moving to Help Desk Manager from RT. I’d be very interested in hearing more.
Cheers, Adam T. > > On 7 Nov 2016, at 8:02 AM, Stephen Switzer <st...@sbsroc.com> wrote: > > For anyone who it may help: > We use request tracker for ticketing and have had N-Central installed for > about a year. While N-Central can send an email to any ticketing system, its > much nicer to have full integration so we can see the complete ticket > information from N-Central, auto open and close are available features, etc. > > I asked on another list a while back if anyone had an installation of Help > Desk Manager I could experiment with to simulate the API. I finally succeeded > on my own and have a working model by adding code to the RT server which > intercepts calls to /helpdesk/WebObjects/Helpdesk.woa/rs/* and sends them to > PHP code that simulates the Help Desk Manager API. I chose PHP since I could > code faster and already wrote a REST API there before. N-Central thinks it's > talking to Help Desk Manager and happily integrates. > > I'm planning to open source the code when its more stable and > configurable. It should work for anything that supports HDM. Is there anyone > else in the list that could benefit from this integration? Anyone else use an > RMM that supports HDM, but prefer to use RTIR? > > Sent from Nine <http://www.9folders.com/> > > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
