Le 08/11/2016 à 11:18, John Angel a écrit : > Trying to make different signature per queue. Don't want to use templates > but $SignatureAboveQuote. >
Here I use the callback rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the following content: <%INIT> # Use queue template "Signature" as signature if any, overwise, use the currentuser's one if ( $id ) { my $SystemTicket = RT::Ticket->new( $RT::SystemUser ); $SystemTicket->Load( $id ); my $QueueSignature = RT::Template->new( $RT::SystemUser ); my ($val, $msg) = $QueueSignature->LoadQueueTemplate( Queue => $SystemTicket->QueueObj->Id, Name => 'Signature' ); if ( $val && $QueueSignature->Content ) { my ($queue_signature, ) = $QueueSignature->_ParseContent(TicketObj => $SystemTicket); $queue_signature =~ s!^\s*Content-Type\s*:\s+(.*)\s*$!!mi; my $ContentType = $1 || ' text/plain'; if ( $ContentType eq 'text/html' ) { $$SignatureRef = "-- <br />" . $queue_signature; } else { $$SignatureRef = "-- \n" . $queue_signature; } } else { $RT::Logger->info("Unable to load queue template signature: $msg"); } } </%INIT> <%ARGS> $SignatureRef => undef $id => undef </%ARGS> you need to setup a template named "Signature" on queue where you wan't queue signature, then the above code will use this signature in place of user one. If you don't wan't to use a template, you can use above code as example to access ticket queue name. (it's on RT 4.2, but should work on 4.4) --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017