Hello,
We use a RT scrip to check on close if a Custom filed is empty. If the Custom
field is empty, the script reopens the ticket.
Condition: On Resolved
Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
$self->TicketObj->SetStatus('open');
}else{
$self->TicketObj->AddCustomFieldValue(
Field => 'FieldName',
Value => 'true');
}
Now we have a problem with the reminders: When I close a reminder the scrip
reopen it.
Is there a way to prevent this?
Thank you,
Tobi
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