We use a RT scrip to check on close if a Custom filed is empty. If the Custom 
field  is empty, the script reopens the ticket.

Condition:  On Resolved

Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
                    Field => 'FieldName',
                    Value => 'true');

Now we have a problem with the reminders: When I close a reminder the scrip 
reopen it.

Is there a way to prevent this?

Thank you,

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Los Angeles - January 9-11 2017

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