Hi list, I'm looking into email alerts for untouched tickets, and I thought of the crontool right away. In reading its Wiki page, I'm a little confused about setting up the user to run it. RT 4.4.1, Debian 8. Link I've been reading: https://rt-wiki.bestpractical.com/wiki/UseRtCrontool
The page says to make an RT user *and* a Unix user. If the tool runs on the server, though, where does the RT user come into it? If I do need both a Unix and RT user, what do I enter into RT as the user's Unix login value? Can I just make my RT user part of the admin group, or should I *only* grant it the two rights the Wiki page mentions (view/modify tickets in all queues)? That is, do I need to grant specific user rights, because of security concerns surrounding making this user a full admin, or can I just make it an admin? Thanks for any explanations. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
