On Nov 18, 2016, at 11:40 AM, Alex Hall 
<ah...@autodist.com<mailto:ah...@autodist.com>> wrote:

Hi all,
I have the timezone set in SiteConfig how it came by default, and /etc/timezone 
on my server is correct. Yet, I've just noticed that times in RT are GMT, not 
Eastern like they should be. I only just noticed this, but I'm told it has been 
an ongoing problem. That means I don't know what I might have changed, or when.

Is there more to the timezone than letting RT pick it up from /etc/timezone? Do 
I need to worry about setting MySQL somehow? The file is 644, so is readable by 
everyone. Thanks.

This is probably already set in the shipped configuration in etc/RT_Config.pm 
as follows but you can override it in etc/RT_SiteConfig.pm

           $Timezone is the default timezone, used to convert times entered by 
users into GMT, as they are stored in the database, and back again;
           users can override this.  It should be set to a timezone recognized 
by your server.

Set($Timezone, "US/Eastern");

Landon Stewart
Lead Analyst - Abuse and Security Management
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>

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