By default, I sort ticket History so that the newest entry is at the top. However, I would like to be able to have the original request visible when I first open a ticket. Does anyone have any suggestions for achieving this? In other words, the Display tab of a ticket would have a section containing the first comment/description, but the History section would still be sorted with newest item at the top of the list.
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
