Hi Alex, On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > We've just discovered something odd. It seems that all users can comment on > tickets, even though we've removed the "comment on tickets" right everywhere > we've found it--all groups, privileged users, everyone, etc. I could simply > remove the comment action from the actions list, but I'd rather find out why > the right revoking isn't doing what I thought. > > Is there a way to search the RT database to see where this right is enabled, > to check that none of us (admins) missed it somewhere? Is there a second > right that might cause this action to appear, that isn't called "comment on > tickets"? Maybe we've just overlooked something seemingly not important but > that actually causes commenting to be granted? > > To clarify my "search the database" question: I know SQL and how to query > the RT database. I just don't know which tables or columns to include, or > what value to look for. Thanks.
Have you checked your global rights? Admin -> Global -> Groups PS. There might be a rights debugger in 4.6. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
