Hello Tim, As no one has responded, I'll chime in with my non-canonical(?) way that only requires MIME::Entity.
Create a script that fires on whatever condition you wish. In the preparation code, build a MIME::Entity object, and then $mime_object->send. That sends a mail from RT, but doesn't create any transaction. So an easy solution would be something like this in the prep-area: my $body = MIME::Entity->build(Type => "multipart/mixed", >From => $fromAddress, Subject => $subject, To => $toAddress, Data => ["Hello\n", "Close the ticket.\n" "Best regards,\n" "IT Crowd."]); $body->send; Docs are found here; http://search.cpan.org/~dskoll/MIME-tools-5.508/lib/MIME/Entity.pm Best regards, Thomas Oddsund RT/SDS/USIT ________________________________________ Fra: rt-users <rt-users-boun...@lists.bestpractical.com> på vegne av Tim Gustafson <t...@ucsc.edu> Sendt: 14. desember 2016 23:17 Til: firstname.lastname@example.org Emne: [rt-users] Sending E-Mail From Within Custom Scrips Our university has an "official" ticketing system, and one of our support groups wants to use RT instead. To make this happen, we're configuring the "official" ticketing system to send e-mail to an RT queue. We've written a custom "on create" scrip in that queue that modifies the ticket when it comes in to set the "Requester" correctly (e-mail from the other system comes from a fixed address, not from the client's address; we parse the contents of the e-mail to ascertain the client's e-mail address directly). We'd like our custom scrip to also send an e-mail to the other system to close that ticket. What's the canonical way to send e-mail from RT to an external address without adding correspondence to the RT ticket itself? I found some documentation about how to add a transaction to the ticket from within the scrip, which generates an e-mail, but that's not really what I want to do here. I'd rather send a basic plain-text e-mail from within the scrip. Is that possible? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017