Hello all, I'm trying to get stale ticket alerts working, so am using the UntouchedInHours condition. I've also tried, in SQL: LastUpdated <= '2 days ago' and similar searches. Yet, I always get the same number of tickets as I get when I leave the date restriction off completely, and UntouchedInHours is always giving me tickets opened today.
Because the condition and my own query both rely on LastUpdated, I'm starting to suspect that this field may not be working correctly. Is this a know problem in 4.4.1, or--more probably--am I doing something wrong? I'm not getting any errors anywhere, now that UntouchedInHours has been fixed to use RT::Condition and not RT::Condition::Generic, but neither am I getting the tickets I should be. Thanks for any ideas! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com