I'm still working on this, and it still hates me. :) I thought of something this morning and it gave me a different result; I wanted to see if I was on the right track, at least. Any thoughts?
After my search and search-arg items, I'm now trying this: --action RT::Action::SendEmail \ --action-arg RT::Action::NotifyOwnerOrAdminCc I also tried --action-arg 'owner' In both cases, I got the error: Can't call method "MIMEObj" on an undefined value at /opt/rt4/bin/../lib/RT/Action/SendEmail.pm line 139 This is at least a slightly different error. As I said yesterday, I can't give a hard-coded email address, as this job will have to email whoever is the owner of the ticket being worked on. I have to be missing something obvious about this process! On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall <ah...@autodist.com> wrote: > Hi all, > Now that I'm getting the tickets I want, I'm trying to email the owners of > those tickets. After my search and search-arg parameters for rt-crontool, > I'm doing this: > > --action RT::Action::NotifyOwnerOrAdminCc \ > --template "untouched ticket" > > I'm missing --action-arg, but I don't know what to put for that since > NotifyOwnerOrAdminCc will, I presume, take care of it. However, I'm getting > an error: > > can't call method "Message" on an undefined value at > /opt/rt4/bin/../lib/RT/Action/SendEmail.pm on line 1118 > > I'm assuming this is what I mentioned--my missing action-arg--but I don't > know what to put in there. Right now, the search is limited to just my own > tickets, but eventually it'll run with no owner restriction so it can > notify all users. Thus, the email address to use is whatever the owner's > address is, and I can't hard-code it. What's the trick to getting this to > work correctly? Thanks! > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
