Can Articles only be viewed by Privileged Users? My current setup has my end-users using Self-Service to Create/View tickets. I am unable to see a way to enable the Articles menu to be accessible from the Self-Service portal. Any help would be much appreciated. Thanks!
Sincerely, Aaron Lush Network Administrator South Central Community School Corporation (219) 767-2266 ext. 1111 -----Original Message----- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Martin Wheldon Sent: Thursday, November 10, 2016 4:40 AM To: Stehlík Tomáš <steh...@oaza-net.cz> Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] view articles/assets in main menu Hi Tomas, You need to assign the ShowAssetsMenu right to the relevant user/group. Obvoiusly I'm making the assumption that the user is a Priviledged user. Best Regards Martin On 2016-11-10 09:46, Stehlík Tomáš wrote: > Hello, > > another simple question - how can I show articles / assets for > standard user (not root) in main menu? There is only „home page", > „search" and „tools". > > Thank you > > Tomas Stehlik > > __ > > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017 -- Email Confidentiality Notice: This email message, including all attachments, is for the sole use of the intended recipient(s) and contains confidential information. If you are not the intended recipient, you may not use, disclose, print, copy or disseminate this information. Please reply and notify the sender, delete the message and any attachments and destroy all copies.
