Hi all, I'm trying to get CF values to conditionally appear in tickets, but when I do, the template breaks and no emails get sent to anyone. I've seen a few ways of doing this in the Wiki, each a bit different and many for different RT versions. Here's my attempt. What did I do wrong?
{ if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) { "<p>Testing printing the order number: " . $orderNumber . "</p>" } } Thank you for any information. -- Alex Hall Automatic Distributors, IT department ah...@autodist.com