Hello list, In a thread a week or two ago, I was asking about the syntax for finding tickets by relative dates, like "3 days ago". It wasn't working, and at least one other list member was able to confirm that it wasn't. I really need this, or something like it, but no workaround I try does anything.
First, I took the straight MySQL route, doing advanced searches with queries like Owner = 'ahall' and Status = '__active__' and LastUpdated <= DATE_SUB(CURDATE(), INTERVAL 3 day) But I got an error saying that a value was expected for CURDATE(). I tried DATEDIFF, and a simple "LastUpdated <= (now() - INTERVAL 3 DAYS)", all with similar errors. Hoping it was just something odd in the search interface, I tried this in the cron tool, but I'm getting no tickets at all. Using the RT-recommended syntax of "3 days ago" is convenient, but doesn't work at all. It's like it gets ignored completely--tickets are found with the right status, owner, etc, but never any date considerations whatsoever. Is there anything else I can try in order to get tickets last updated N days ago? I've tried UntouchedInHours, but it relies on this same "N hours ago" syntax and so also fails. I find it hard to believe that 4.4.1 would have been out for so long with such a critical bug, but last time I asked about this, someone else on the list did say they could confirm the problem. Thanks for any answers! -- Alex Hall Automatic Distributors, IT department ah...@autodist.com