On Wed, Jan 4, 2017 at 10:13 AM, Alex Hall <ah...@autodist.com> wrote:
> Hi all,
> I'm just wondering if there's a conventional place to store scripts that run
> crontool jobs? I've got one to notify people of old tickets, but I'll be
> making more, now that this one is working. Thanks again for all the help
> with that script, by the way.

We just have the whole script in the crontab:

% sudo crontab -l -u rtcrontool
15 8-16 * * 1-5 /opt/rt4/bin/rt-crontool --log=warning --search
RT::Search::FromSQL --search-arg ' Queue = "Systems" AND Owner =
"Nobody" AND ( Status = "new" OR Status = "open" ) AND ( Starts IS
NULL OR Starts <= "now" ) ' --condition
RT::Condition::CreatedBusinessHoursAgo --condition-arg 4 --action
RT::Action::MailAdminCcs --transaction-type Create --transaction last
--template "Unowned Ticket"


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