I am just setting up a new install of RT and configuring Queues and Custom Fields and I am curious about best practices for doing this. For a given Queue, I would like to be able to define a Category for that Queue and then have specific Custom Fields based on the Queue -> Category. Is this possible? For instance for the "Helpdesk" queue, I could have 10 / 20 Categories that each have a different set of Custom Fields. I would rather not have a queue for each Category. Any advice appreciated. Thanks Spence -- View this message in context: http://requesttracker.8502.n7.nabble.com/Queues-Categories-and-Custom-Fields-tp63414.html Sent from the Request Tracker - User mailing list archive at Nabble.com.