Hi Chris,

> On Feb 8, 2017, at 15:28, Chris McClement <chri...@bosberaad.com> wrote:
> I'm unable to apply any bulk updates to custom fields in my Asset database. 
> For example, I have a Custom Field called "Asset Category". I have configured 
> the CF to be filled from a dropdown list ("Select one value") and defined a 
> range of categories to select from. Applying a bulk update to assets where 
> I've selected, for example, setting the CF to "PC" (or any of the other 
> options I've defined) fails with the following message displayed in the web 
> browser:
> An internal RT error has occurred. Your administrator can find more details 
> in RT's log files.
> I've had a look in my syslog, and every time I attempt this bulk update, the 
> following two entries appear:
> Feb  9 09:17:06 rt RT: [11319] Use of uninitialized value $1 in hash element 
> at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3164.
> Feb  9 09:17:06 rt RT: [11319] Can't call method "new" without a package or 
> object reference at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 
> 3099.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3099]#012  
> [/opt/rt4/share/html/Asset/Search/Bulk.html:183]#012  
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]#012  
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]#012  
> [/opt/rt4/share/html/autohandler:53]
> Does anyone have an ideas what might be causing this?

We have a fix for this in the upcoming releases of RT; in the meantime you can 
apply the patch to your RT instance:


> For completeness, applying a bulk update to one of the core fields (e.g. 
> "Owner") works fine.

Yes, the bug affects only custom fields.


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