Hi Chris,
> On Feb 8, 2017, at 15:28, Chris McClement <chri...@bosberaad.com> wrote:
>
> I'm unable to apply any bulk updates to custom fields in my Asset database.
> For example, I have a Custom Field called "Asset Category". I have configured
> the CF to be filled from a dropdown list ("Select one value") and defined a
> range of categories to select from. Applying a bulk update to assets where
> I've selected, for example, setting the CF to "PC" (or any of the other
> options I've defined) fails with the following message displayed in the web
> browser:
>
> An internal RT error has occurred. Your administrator can find more details
> in RT's log files.
>
> I've had a look in my syslog, and every time I attempt this bulk update, the
> following two entries appear:
>
> Feb 9 09:17:06 rt RT: [11319] Use of uninitialized value $1 in hash element
> at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3164.
> Feb 9 09:17:06 rt RT: [11319] Can't call method "new" without a package or
> object reference at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line
> 3099.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3099]#012
> [/opt/rt4/share/html/Asset/Search/Bulk.html:183]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:696]#012
> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:375]#012
> [/opt/rt4/share/html/autohandler:53]
>
> Does anyone have an ideas what might be causing this?
We have a fix for this in the upcoming releases of RT; in the meantime you can
apply the patch to your RT instance:
https://github.com/bestpractical/rt/commit/0cf934de1da1cea2433c9da3946357bda9c16c7f.patch
<https://github.com/bestpractical/rt/commit/0cf934de1da1cea2433c9da3946357bda9c16c7f.patch>
> For completeness, applying a bulk update to one of the core fields (e.g.
> "Owner") works fine.
Yes, the bug affects only custom fields.
Best,
Shawn
