Hi Marcos, I think this is not that case, because if I reply on GENERAL QUEUE and from two recipients uncheck one i get only one email not to as from INCIDENT REPORT QUEUE. All setup is default.
2017-02-09 14:01 GMT+02:00 Ģirts Mažonis <girts.mazo...@gmail.com>: > Hi Marcos, > I think this is not that case, because if I reply on GENERAL QUEUE and > from two recipients uncheck one i get only one email not to as from > INCIDENT REPORT QUEUE. All setup is default. > > 2017-02-09 13:36 GMT+02:00 Marcos Orallo <m_ora...@yahoo.es>: > >> Hi Girts, >> >> Make sure you are not suffering this bug: >> <https://issues.bestpractical.com/Ticket/Display.html?id=32290> >> >> Have you checked the logs for the transaction? If you have Debug logging >> enable, you should be able to see which recipients were squelched. >> >> >> 2017-02-09 9:02 GMT+01:00 Ģirts Mažonis <girts.mazo...@gmail.com>: >> >>> Hey, >>> I have problem with RT (4.4.1) and RTIR (4.0.0) >>> Situation: when replay on incident report. Report have two or more >>> requestors. If i uncheck all and leav only one from that list on replay all >>> requestors get that email. Under that recepirnt list is writen: >>> Uncheck boxes to disable notifications to the listed recipients *for >>> this transaction only*; persistent squelching is managed on the People >>> page. >>> >>> But seems it ignore uncheked boxes and send all time to all recipients. >>> >>> OS: Ubuntu 16.04 >>> RT: 4.4.1 >>> RTIR: 4.0.0 >>> >> >> >