I tried, thanks for the suggestion Matt. But if I need to dig in code to have a sum of times, I think I'll rather try to develop a module to manage contracts ^^ Unfortunatly, no time to learn RT dev for the moment, and no time to dev... If I start such a project, I'll share it.
Frank Le Mercredi 8 Février 2017 16:29 CET, Matt Zagrabelny <mzagr...@d.umn.edu> a écrit: Hi Frank, On Wed, Feb 8, 2017 at 4:11 AM, Frank Soyer <fso...@systea.fr> wrote: > Hi all, > I wonder if an extension or some solution exists for managing service > contracts, I mean, registering somewhere for a queue and/or a (some) > requestor(s), a total time to decrement, and decrementing it with the time > spent on tickets of this resquestor(s). Or, at least, report on demand the > time spent for this requestor(s). You could set up a "master" ticket and link in the child tickets to it. I'm not aware of any built in mechanisms that will adjust time accordingly between parent and child tickets - but you could certainly add in some code to do that. -m