In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
remember why (perhaps this is the reason), but I have it in quotation marks as
a key in our transitions array:
transitions => {
...
"in-use" => [qw(allocated recycled stolen lost deleted surplussed
destroyed-for-parts scattered-across-the-desert)],
}
Your hyphenated ones aren't quoted in your array. Perhaps that's the sticking
point? Perl might be trying to do math with the "-" before assigning to it.
--
Kyle Dippery
Engineering Computing Services
219 RMB
859-257-1346
________________________________________
From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Ben
Pintilie <ben.pinti...@blackpoolsixth.ac.uk>
Sent: Tuesday, February 14, 2017 8:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Fwd: Using getting stuck when choosing new Custom
Lifecycle
Hi All,
Im having a strange issue, I know I have missed a step, but cant see where. I
have added in three new statuses, (aw-int aw-ext aw-qa) each new status meaning
"awaiting-xxx" I have carried out the update to RT_SiteConfig.pm as usual. I
have restarted RT and I can see the new statuses. If any user or admin selects
a status, it saves and reports correctly. The issue is that we can not then
change the status from any of the new statuses to an original status. i.e.
from aw-ext TO stalled.
The new statuses have been added like this:
Set(%Lifecycles,
default => {
initial => [ 'new' ],
active => [ 'open', 'aw-ext', 'aw-int', 'aw-qa', 'stalled' ],
<- AND HERE ->
# from => [ to list ],
new => [qw(open aw-ext aw-int aw-qa stalled resolved rejected
deleted)],
open => [qw(new aw-ext aw-int aw-qa stalled resolved rejected
deleted)],
stalled => [qw(new open aw-ext aw-int aw-qa rejected resolved
deleted)],
resolved => [qw(new open aw-ext aw-int aw-qa stalled rejected
deleted)],
rejected => [qw(new open aw-ext aw-int aw-qa stalled resolved
deleted)],
deleted => [qw(new open aw-ext aw-int aw-qa stalled rejected
resolved)],
aw-ext => [qw(new open aw-int aw-qa stalled rejected resolved)],
aw-int => [qw(new open aw-ext aw-qa stalled rejected resolved)],
aw-qa => [qw(new open aw-ext aw-int stalled rejected resolved)],
<-AND HERE->
actions => [
'new -> open' => { label => 'Open It', update => 'Respond' },
'new -> resolved' => { label => 'Resolve', update => 'Comment' },
'new -> rejected' => { label => 'Reject', update => 'Respond' },
'new -> deleted' => { label => 'Delete' },
'open -> stalled' => { label => 'Stall', update => 'Comment' },
'open -> resolved' => { label => 'Resolve', update => 'Comment' },
'open -> rejected' => { label => 'Reject', update => 'Respond' },
'open -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'open -> aw-int' => { label => 'AW-int', update => 'Comment' },
'open -> aw-qa' => { label => 'AW-qa', update => 'Comment' },
'aw-ext -> stalled' => { label => 'Stall', update => 'Comment'
},
'aw-ext -> resolved' => { label => 'Resolve', update => 'Comment'
},
'aw-ext -> rejected' => { label => 'Reject', update => 'Respond'
},
'aw-ext -> aw-int' => { label => 'AW-int', update => 'Comment'
},
'aw-ext -> aw-qa' => { label => 'AW-qa', update => 'Comment'
},
'aw-int -> stalled' => { label => 'Stall', update => 'Comment'
},
'aw-int -> resolved' => { label => 'Resolve', update => 'Comment'
},
'aw-int -> rejected' => { label => 'Reject', update => 'Respond'
},
'aw-int -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'aw-int -> aw-qa' => { label => 'AW-qa', update => 'Comment'
},
'aw-qa -> stalled' => { label => 'Stall', update => 'Comment' },
'aw-qa -> resolved' => { label => 'Resolve', update => 'Comment' },
'aw-qa -> rejected' => { label => 'Reject', update => 'Respond' },
'aw-qa -> aw-ext' => { label => 'AW-ext', update => 'Comment' },
'aw-qa -> aw-int' => { label => 'AW-int', update => 'Comment' },
'stalled -> open' => { label => 'Open It' },
'resolved -> open' => { label => 'Re-open', update => 'Comment' },
'rejected -> open' => { label => 'Re-open', update => 'Comment' },
'deleted -> open' => { label => 'Undelete' },
I have *NOT* Changed the approvals lifecycle
Can anyone point me to what I have missed, I know its human error, I just cant
see where!
Thanks
Ben
T: 01253 394911
W: blackpoolsixth.ac.uk<http://blackpoolsixth.ac.uk/>
Blackpool Sixth, Blackpool Old Road, Blackpool, FY3 7LR
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