I've re-evaluated my permissions inside RT related to this issue and I think I 
have a solution/work around. If I grant ShowTicket globally, users are able to 
search & find what they are looking for so that might solve it.

Even without the permissions issue, I'm still curious about how you can have 
default RT At A Glance for specific user types. Example: End User and Support 
Staff. The Self-Service page (IMO) is too limited and I'd like to have some 
default widgets available to all users. Is there a way to preconfigure 
Dashboards/RT At A Glance per user and have the environments be unique?

Stephen Cena
Senior Systems Administrator 
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
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