Hello Matt, Friday, February 24, 2017, 11:53:22 PM, you wrote:
> To answer your question: Nope. Not a bug. A "reply" (from the Actions > menu) is a new message for the ticket history. You can reply to any > transaction (correspondence or comment) in the ticket display and get > that txn's contents quoted in your reply - so it looks like a reply to > an email. If you only ever reply via the ticket history of txns, then > your replies will always have the history quoted in the contents. Thanks for this. -- Best regards, Chris mailto:ch...@thewillards.co.uk