Hi Matt, Thanks for the reply. What woudl be the callback/action to take someone to the Dates page for a ticket?
Thanks again, Peter On Mon, Feb 27, 2017 at 9:22 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Peter, > > On Sun, Feb 26, 2017 at 7:59 PM, Peter Nikolaidis <pet...@paradigmcc.com> > wrote: > > Hi, > > > > I'd like to have a lifecycle action called "schedule," which would set > the > > ticket's status to "scheduled" and take the user to the ticket's Dates > page > > so they could set a due date. It's this possible? > > Just for clarity, the action isn't necessarily lifecycle related - it > certainly could be, though. Statuses are a component of lifecyles, > though. > > You can tweak the Actions menu to your desires. We do all sorts of > modifications. There are Menu callbacks to inject your local tweaks > into the Actions menu. > > -m > -- Peter Nikolaidis CISSP <https://webportal.isc2.org/custom/CertificationVerificationResults.aspx?FN=Peter&LN=Nikolaidis&CN=453003> , GCFE <https://www.giac.org/certified-professional/peter-nikolaidis/118082> , GCIH <https://www.giac.org/certified-professional/peter-nikolaidis/118082> , GPPA <http://www.giac.org/certified-professional/peter-nikolaidis/118082> , GSNA <http://www.giac.org/certified-professional/peter-nikolaidis/118082> Paradigm Consulting Co. MA:617.517.2940 * NH:603.676.7119 * VT:802.234.6368 http://pa.radigm.com
